ABHIREDDY, Nareddy. AI-Driven Knowledge Management Systems for Enterprise IT Operations. International Journal of Emerging Research in Engineering and Technology, [S. l.], v. 4, n. 4, p. 139–151, 2023. DOI: 10.63282/3050-922X.IJERET-V4I4P116. Disponível em: https://ijeret.org/index.php/ijeret/article/view/493. Acesso em: 24 jun. 2026.