PATEL, Alpesh Kanubhai. Transforming Service with Data-Driven AI Agents: The Evolution of Salesforce Agentforce Agents. International Journal of Emerging Research in Engineering and Technology, [S. l.], p. 116–133, 2025. DOI: 10.63282/3050-922X.AECTIC-116. Disponível em: https://ijeret.org/index.php/ijeret/article/view/379. Acesso em: 9 apr. 2026.