PADALA, Suresh. Human-Centered Ethical AI in Healthcare Contact Centers. International Journal of Emerging Research in Engineering and Technology, [S. l.], v. 1, n. 2, p. 79–84, 2020. DOI: 10.63282/3050-922X.IJERET-V1I2P110. Disponível em: https://ijeret.org/index.php/ijeret/article/view/490. Acesso em: 12 mar. 2026.