MAMIDALA, Krishna Chaitanya. Applying 8D to Customer Complaints: Turning Negative Feedback into Process Improvement. International Journal of Emerging Research in Engineering and Technology, [S. l.], v. 4, n. 2, p. 181–185, 2023. DOI: 10.63282/3050-922X.IJERET-V4I2P119. Disponível em: https://ijeret.org/index.php/ijeret/article/view/633. Acesso em: 27 jul. 2026.