Proactive Application Monitoring for Insurance Platforms: How AppDynamics Improved Our Response Times
DOI:
https://doi.org/10.63282/3050-922X.IJERET-V4I1P107Keywords:
Application Monitoring, Appdynamics, Insurance Technology, Response Time Optimization, APM Tools, User Experience, Observability, Proactive Alerting, Digital Transformation, Incident Resolution, Performance Baselining, SLA Compliance, Anomaly DetectionAbstract
The current insurance market is a fast-evolving one, and customers have higher expectations of speed, transparency, and reliability than ever before. In this setting, proactive application monitoring is a must for those who want to make sure that their digital experiences are really exceptional. The limited responsiveness of traditional legacy systems, despite being highly functional, usually causes various problems like performance bottlenecks, delayed response times, and inefficient troubleshooting that can have a terrible effect on the level of user satisfaction and the overall agility of operations. In our company, we identified all those issues very early and decided to revolutionize our application performance monitoring by using a more modern approach. The introduction of AppDynamics to our systems not only allowed us to switch from a reactive mode to a more proactive one but also provided our teams real-time information on the condition of our applications, user behavior, and system dependencies. Our response times improved by 45% across insurance workflows, while system stability was maintained even during periods of high traffic, such as when claims were submitted and policies were renewed. These improvements in the infrastructure have led to a decreasing trend in the percentage of downtimes and manual interventions, as the intelligent alerting and end-to-end transaction tracing are the aspects that the faster resolution rates are attributed to. Moreover, the insights gathered by AppDynamics have given our development and operations teams the chance to work together more effectively, thus accelerating the analysis of the root cause and preventing future incidents. And the end product is one platform that is more sensitive, reliable, and customer-centric and therefore it helps us achieve our goal of being innovative and, at the same time, having a high level of reliability in insurance technology. The presented case clearly demonstrates the pivotal role played by proactive monitoring in eliminating the performance gap between traditional user expectations from legacy systems and those from the current modern ones
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